Great Western Railway has set up a new, staffed, passenger assistance meeting point at Oxford station to help customers with reduced mobility access the station.
Step-free access is already available from the main station entrance on Park End Street, and an accessible gate on the west side of the station in Cripley Road was opened in October for those who need it.
The new meeting point will offer a welcome to people approaching the station from the west who need additional help to access the station, and will be open between 07:30 – 21:00 Monday to Friday, and 08:00 – 21:00 on Saturday, and 10:30 – 20:00 on Sunday.
This service is in addition to the designated vehicular drop off/pick up point, for persons of reduced mobility, on Roger Dudman Way and those wishing to access the station via the west gate are asked to allow a minimum of 30-40 minutes to enable staff to get you to your train on time.
The designated pedestrian route remains in place for access from the west of the station (Botley Road) and pick up and drop off points for vehicles remain in place on the north side. GWR has highlighted that the main entrance - accessed via the designated walking route from Botley Road - is likely to be most convenient for the vast majority of customers, including those who need assistance. GWR staff will be available to help during station opening hours.
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